Effective date: June 28, 2026
These Terms and Conditions govern use of the Pet Urgent Care and Hospital website. By using this website, you agree to these terms. If you do not agree, do not use the website.
Website Information Is Not Veterinary Advice
Website content is provided for general informational purposes. It does not diagnose a condition, establish a veterinarian-client-patient relationship or replace an in-person veterinary examination. Symptoms can have many causes, and only a veterinarian who evaluates your pet can recommend appropriate care.
Emergencies and Time-Sensitive Conditions
Do not rely on the website, email, social media or an online form for an immediate response during an emergency. If your pet has difficulty breathing, collapses, experiences major trauma, cannot urinate, has repeated seizures, may have swallowed a toxin or shows another serious warning sign, contact the hospital or seek veterinary care without delay.
Hours and Availability
Current hospital hours and new-patient intake availability are displayed on the website. Hours, staffing, wait times, services and provider availability may change because of emergencies, patient volume, holidays, weather, equipment, medical circumstances or other operational needs.
Walk-Ins and Triage
Walk-ins are welcome during available intake hours. All patients are subject to veterinary triage, and critically ill or unstable pets may be treated before patients who arrived earlier.
Services and Medical Decisions
Descriptions of services, procedures, diagnostics and conditions are general. A listed service may not be appropriate or available for every patient. Treatment decisions depend on examination findings, medical judgment, timing, staffing, equipment and the pet owner’s authorization.
Fees, Estimates and Payment
Fees and payment requirements are reviewed as part of the care process and are subject to change. Estimates are based on information available at the time and may change if the patient’s condition or recommended care changes. Financing is provided by third parties and is subject to their approval and terms.
Third-Party Links and Services
The website may link to maps, social networks, financing companies, aftercare providers, online forms and other third-party services. Pet Urgent Care and Hospital does not control and is not responsible for their content, availability, security, privacy practices or terms.
Intellectual Property
Unless otherwise stated, website text, graphics, branding, photographs, videos and design elements are owned by or licensed to Pet Urgent Care and Hospital and may not be copied, republished or used commercially without permission.
Acceptable Use
You may not misuse the website, attempt unauthorized access, interfere with its operation, submit unlawful or harmful material, impersonate another person, or use automated systems to extract content in a way that burdens the website.
Disclaimers
The website is provided on an “as available” basis. To the extent permitted by law, Pet Urgent Care and Hospital disclaims warranties regarding uninterrupted access, error-free operation, completeness and fitness for a particular purpose. Nothing in these terms limits rights or responsibilities that cannot legally be limited.
Limitation of Liability
To the extent permitted by law, Pet Urgent Care and Hospital is not liable for indirect, incidental or consequential damages arising from use of or inability to use the website or reliance on general website information.
Governing Law
These terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Changes to These Terms
We may update these Terms and Conditions as the website and services change. Continued use after an update constitutes acceptance of the revised terms.
Contact Us
Questions about these terms may be submitted through our Contact page.