Patient Information

Know When to Come In and What Happens Next

Walk-ins are always welcome for urgent and emergency veterinary care. Review the warning signs, triage process and practical information that can make a stressful visit easier to navigate.

Is This an Emergency?

Seek immediate veterinary care for difficulty breathing, collapse, major trauma, uncontrolled bleeding, repeated seizures, severe weakness, a swollen abdomen, inability to urinate, heatstroke or known toxin exposure. If your pet is suddenly ill or in pain and you are unsure how serious it is, call or come in.

Our Customer Reviews

Recommended by Pet Owners Across Metro Detroit.

Read recent experiences from families who trusted our team with urgent, emergency and end-of-life care.

What to Expect When You Arrive

Every visit begins with triage. Critically ill and unstable pets are treated first, while stable patients are seen according to medical urgency. After examination, the veterinarian will explain recommended testing, treatment and estimated costs whenever the situation allows.

Service Area

Serving Troy and Metro Detroit Pet Owners

Pet owners travel to our Troy hospital from communities throughout Oakland, Macomb and Wayne counties.
  • Troy
  • Clawson
  • Royal Oak
  • Ferndale
  • Birmingham
  • Bloomfield Hills
  • Warren
  • Sterling Heights
  • Madison Heights
  • Rochester Hills
  • Detroit

Financing & Payments

Exam Fees and Payment Options

Our exam fee is $90, including nights, weekends and holidays. Payment is due at the time of service. Cherry payment plans and CareCredit are available for qualified applicants.

Before You Leave Home

You do not need an appointment or a phone call before coming in. Calling ahead can help the team prepare, especially for trauma, breathing problems, seizures or known toxin exposure. If available, bring:

  • Your pet’s current medications and dosage information
  • Recent veterinary records or important test results
  • Packaging or a photo of a suspected toxin or swallowed medication
  • A list of symptoms, when they began and how they have changed

Transport cats in a secure carrier and dogs on a leash whenever possible. Handle an injured or frightened pet carefully, because pain can cause unexpected behavior.

Arrival, Triage and Wait Times

Triage is a brief assessment used to determine how urgently a patient needs care. A team member may check your pet’s breathing, alertness, visible injuries and vital signs while collecting a short history. This is not the full examination.

Emergency patients are not always seen in arrival order. A pet with a life-threatening condition may be taken directly into treatment, while a stable pet may wait. Wait times can change as new emergencies arrive or hospitalized patients need immediate attention. Tell the team promptly if your pet’s condition changes while you are waiting.

Veterinary Examination and Care Plan

After examining your pet, the veterinarian may recommend bloodwork, urinalysis, X-rays or other diagnostics. The findings guide treatment, which may include medication, wound care, fluids, oxygen, a sedated procedure, surgery or hospitalization. The team will review recommendations and estimated costs before proceeding whenever the medical situation allows.

What We Treat

Pet Urgent Care and Hospital treats dogs and cats with urgent illness, injuries and serious emergencies. Common reasons for visiting include vomiting, diarrhea, loss of appetite, fever, respiratory illness, urinary concerns, wounds, eye or ear problems, trauma, seizures, poisoning, foreign body obstruction, bloat and conditions that require surgery or hospitalization.

Review our veterinary services for more information about urgent care, emergency treatment, hospital capabilities and end-of-life care.

Discharge, Hospitalization and Follow-Up

Stable patients may go home with medication and written care instructions. Pets who need continued treatment may be admitted for overnight hospitalization. At discharge, the team will explain home care, warning signs and recommended follow-up with our hospital, your primary veterinarian or a specialist.

Our Process

What to Expect

We prioritize patients by medical need and keep you informed about recommended care and costs.
Step 1

Check In or Walk In

Complete the online intake form before arrival if convenient, or walk in during check-in hours.
Step 2

Triage and Examination

Our team evaluates your pet, with critically ill or unstable patients treated first.
Step 3

Review the Care Plan

We explain recommended diagnostics, treatment options and estimated costs before proceeding.
Step 4

Treatment or Hospitalization

Your pet receives the appropriate treatment, procedure, surgery or monitored hospital care.

Frequently Asked Questions

Patient Information FAQs

Key details about appointments, triage, records and payment.
Do I need an appointment or referral?
No. Walk-ins are welcome, and you do not need a referral or an established relationship with another veterinarian.
Not always. Patients are prioritized by medical urgency, so critically ill or unstable pets are treated before stable patients.
Bring current medications, recent records when available and any packaging or information related to a suspected toxin or medication exposure.
Yes. Walk-ins are welcome. Calling ahead can help our team prepare for a serious emergency, but it is not required.

Come In When Your Pet Needs Care

Walk-ins are welcome. Call if you have a question before leaving, but do not delay a serious emergency.

Why Choose Us

Why Pet Owners Choose Our Hospital

Clear hours, broad hospital capabilities and independently owned care when your regular veterinarian may not be available.

Open 24 Hours

The hospital is staffed around the clock for patients receiving care.

Check-Ins Until 3 AM

New-patient check-ins are accepted from 8:00 AM to 3:00 AM daily.

$90 Exam Fee

The exam fee stays the same during nights, weekends and holidays.

Independent and Local

Pet Urgent Care and Hospital is independently and locally owned.